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Workshops and Services System is Update Technology solution to manage any firm that provides services to customers, as part of USolver-4G ERP.
Weather you have car maintenance shop or technical support unit, our service system will make you manage and control all activities and tasks management. The service management system starts by enabling our customer to record and approve services requests from their customers. Each request holds all the required information and customers history with ability to record devices(cars) contents and initial diagnosis. After selecting the service plan a Job Order will be issued with detailed task schedules.
The services system provides our customers to enhance the quality of services they provide by enabling them to define a Service Protocols, which are, the systematic steps to perform each service in term of sub tasks with duration time.
Our Service system can be integrated with Stock Control system to manage the required spare parts or required stock items to perform each Job Order, in addition, it will automatically extract and manage the customer invoice and do accounting operation. With our service system each client will have a historical record for devices(cars) and thus, track the customers history and activities.
USolver-4G (Service) can operate on many different types of hardware, which can boost performance and efficiency, some devices are essential for the system to operate while others are optional and can be overridden.
USolver-4G (Service) is depend on many different software in order to operate properly, some are critical and the system cannot operate properly without right versions of these software.
USolver-4G (Service) is built on a client-server network architecture, that means it can provide its services simultaneously to many network users on the same time. To enable this feature, the system must be configured to run in existing network.
Customer can choose depending on his preferences between many networks design and the system will support it.
Training on Usolver-4G (Service) require prerequisites and background information which each user should have, customer should be aware and ensure that his staff have this background and they are capable to start training on the system
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